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Returns & Exchanges

 

Return Policy (If Applicable):

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Dermacol purchase, we realize there are times that you may need to return a product. 

We provide free returns within 30 days from your order. If 30 days have gone by since the date of your delivery, unfortunately, we can not offer you a refund or exchange. If you will need to return your product, please review the information below.

• Returns must be made within 30 days of your ordered date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• Start your return process through our returns page or ship back your order to the address below: 

Dermacol x Returns 

130 Produce Ave Suite H

South  San Francisco, CA. 94080

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.dermacolsf.com may be accepted for a return. 

Additional non-returnable items:

* Gift cards

* Some health and personal care items

Late or Missing Refunds (If Applicable):

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dermacolsf.com (M-F 9AM-5PM PST)

 

Exchange Policy (If Applicable):

 

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below. 
• We accept exchanges on items purchased on www.dermacolsf.com only up to 30 days after the original purchase.  
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.  
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.  
• Ship your exchange to us via a pre-paid package:
 
Dermacol 
ATTN: Returns & Exchanges 
130 Produce Ave Suite H
 South San Francisco, CA. 94080
Please contact customer service with any questions by email at help@dermacolsf.com (M-F 9AM-5PM PST)

 

Damaged Product Policy (If Applicable):

 

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. We may also ask for proof such as images. 

 

Cancellation Policy (If Applicable):

Only orders that have not yet shipped can be canceled. If you received a tracking number via email – you cannot cancel or modify the order, your order has been marked as shipped.

 

Cancellation Policy (If Applicable): Only orders that have not yet shipped can be canceled. If you received a tracking number via email – you cannot cancel or modify the order, your order has been marked as shipped. Subscription Autoship Policy (If Applicable):All auto ship customers receive the quoted discount off the regular price on each item purchased for 30, 60, 90, 120, or 180-day automatic shipment at the time of purchase. Customer will receive this same price for as long as the auto ship remains active. Customers agree to have their first auto shipment charged and shipped to them at the special discounted price. You may cancel your autoship at any time without penalty with your account or through our customer service. Customers must contact us to request cancellation of their autoship at least 72 hours before the next autoship order is due to be shipped. Customers can also cancel the order by logging into their account within 24 hours. Payment will not be shared, nor will be accessed. It will remain confidential.

Subscription Autoship Policy:

All autoship customers receive the quoted discount off the regular price on each item purchased for 30, 60, 90, 120, or 180 days automatic shipment at the time of purchase. Customer will receive this same price for as long as the auto ship remains active . Customers agree to have their first auto shipment charged and shipped to them at the special discounted price. You may cancel your autoship at any time without penalty with your account or through our customer service. Customers must contact us to request cancellation of their auto-ship at least 72 hours before the next autoship order is due to be shipped. Customers can also cancel the order by logging into their account within 24 hours. Payment will not be shared, nor will be accessed. It will remain confidential.