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Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
Questions about Dermacol products
If you're new to Dermacol, we've got the perfect recommendation for you! Our popular makeup trio is a complete solution for achieving a flawless makeup look effortlessly.
Start with our Satin Base, which will help your makeup go on smoothly and stay in place all day long. Follow it up with our Make-up Cover, a full-coverage foundation that will conceal all those pesky imperfections and even out your skin tone. And finally, set your makeup with our Invisible Fixing Powder for a lightweight, matte finish.
With this trio, you'll be able to achieve the perfect makeup look effortlessly. So, whether you're new to Dermacol or an experienced makeup pro, we highly recommend trying our trio for a flawless finish. Trust us, you will love the results!
The Dermacol Make-up Cover is a high-coverage foundation that promises up to 24 hours of wear time. However, the actual longevity of the product may depend on individual factors such as skin type, environmental conditions, and application technique. To maintain the makeup's longevity, avoid touching or rubbing the face throughout the day. It's important to note that the wear time may vary for different people and situations.
Yes! Dermacol products are hypoallergenic and safe for your skin and eyes. They undergo strict clinical testing supervised by the National Institute of Public Health in Prague, complying with EU standards, and are not tested on animals since 2004. Enjoy beautiful skin confidently and ethically with Dermacol.
Absolutely NOT. Our products are 100% cruelty-free. In fact, no Dermacol product has ever been tested on animals.
All of Dermacol clinical tests are carefully monitored by the National Institute of Public Health in Prague, which follows the strict standards set by the European Union. Plus, we never test on animals, which has been banned in the EU since 2004. We're all about creating ethical and sustainable products that align with our values and beliefs.
Dermacol products have a shelf life of 24 months from the date of manufacture, when sealed and unopened. Opened products should be replaced every 6 to 12 months, depending on usage, to ensure their effectiveness and prevent skin irritation or other adverse reactions.
To get the most out of your Dermacol products, we recommend ordering them when you need them to minimize time in storage. It's also important to store any unopened products in a cool, dry place until you're ready to use them.
We think you’re going to love your products! But if you aren’t completely satisfied with anything, you can return or exchange the item(s) within 30 days of purchase.
You can see all the details about our return policy here. More questions? Just reach out—our customer service team is happy to help!
Questions about shipping
Due to the lingering effects of the pandemic, fulfillment centers and shipping carriers are busier than usual.
Please allow 1-2 business days for your order to process and ship, then the full estimated delivery window for receipt.
Thank you for your patience and understanding.
Yes, we are happy to ship outside of the US! Orders to Canadian addresses are shipped from California via UPS. Shipping is a flat rate of $20 USD
Import duties and taxes
Customers outside of the U.S. will pay applicable import, duty, and Customs fees as determined by your local government. For some countries, these charges are collected at checkout. Please carefully read all messages at checkout to determine whether duties and taxes are pre-paid or due upon delivery.
Dermacol SF does not offer refunds on international orders refused due to unpaid import-related costs. As with all international shipments, Customs fees are determined by your local government. Any fees are due and collected by the carrier at the time of delivery. Since Dermacol SF does not set these fees, we are unable to provide an estimated amount.
Questions about your shipment’s status? You can track your order through your shipping confirmation email or tracking page here. If you need additional help, please reach out to our customer service team and they will be happy to assist.