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Business Update: Is Still Open For Business 

In these uncertain times, we continue to keep you and our associates at the heart of every decision we make. We are closely evaluating this fluid situation and following guidance from public health officials and government agencies to inform difficult but important decisions. To that end, I’d like to share an update on how we are continuing to adapt in order to protect your health & safety.

  • We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and having teams work in small-group pods to reduce social contact across the center and quickly identify, if necessary, employees who have been in contact with each other.
  • In some cases, these health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our clients’ continued patience if they should experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out. Online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. 
  • Additionally, beginning March 23, we increased pay by $2 per hour worked for all distribution center employees, and this will continue until further notice.
  • For our corporate employees, we have been able to ensure they will be paid 100 percent based on average hours worked and existing health benefits through late May 

To support these decisions, we have implemented measures across the business and at our corporate offices to responsibly manage costs and ensure resources are going toward our people whenever possible

We believe these actions taken together will support the long-term health of our business, protect our people and preserve our ability to operate normally when that time comes.

Thank you again for your loyalty and support.


Alan Singh 

Managing Director, DERMACOL San Francisco